Learning Outcomes

In this free course, you will learn how to:

• Identify different retail categories and business formats
• Distinguish between centralised and decentralised buying
• Outline various retail pricing models and how they can be applied
• Define ‘collaborative planning’, ‘forecasting’ and ‘replenishment’
• Outline the types of security needed in your store
• Discuss how to improve consumer engagement
• Recall the key rules concerning health and safety in your store
• Analyze the ‘retailer buying cycle’
• Analyze how to target customers with the best marketing and branding strategies
• Describe how to manage customer relations and deal with unhappy consumers
• List the details of various Consumer Protection Acts