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Islam Muhammad
Islam Muhammad Instructional Designer
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Teaching on Alison since Aug 2021
Islam Muhammad is the founder of Edventure Inc. He has a postgraduate degree in Economics, specialising in the intersection of Behavioural Economics, Psychology, and Sociology. Islam brings a multidisciplinary approach to understanding the factors thatinfluence human behaviour and decision-making.

Islam is an instructional designer who has worked with and advised over 20 e-learning companies worldwide. Leveraging his extensive background in course design, educational psychology, and business development, Islam consulted with organisations to buildeducational platforms that are both engaging and effective.
🏆 Top Course by this Course Creator
Technical Writing: Principles & Best Practices
3,662 Learners already enrolled
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Free Online Courses by Islam Muhammad
Technical Writing: Principles & Best Practices
1.5-3 hrs 3,662 learners
By Islam Muhammad
You Will Learn How To

By the end of this course, you will be able to:

  • Define technical writing, including its key qualities and elements
  • Recognize the roles and responsibilities of a technical writer
  • Identify the misconceptions and truths associated with technical writing
  • Create different types of technical documents, such as user manuals, spec sheets, and proposals
  • Evaluate the importance of structure in technical writing
  • Apply the five steps technical writing process effectively
  • Assess the layout, design, and visual elements in technical documents, recognizing their impact on readability
  • Generate well-organized technical documents, integrating visual elements like graphs, tables, and drawings
  • Create web-friendly content, understanding the basics of web design and global graphics
  • Apply grammar rules, style guidelines, and best practices in technical writing
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CERTIFICATE
ESL
Technical Writing: Principles & Best Practices
1.5-3 hrs
3662 enrolled
English for Customer Service and Call Center
1.5-3 hrs 22,267 learners
By Islam Muhammad
You Will Learn How To

By the end of this course, you will be able to:

  • Analyze customer interactions to determine their needs and concerns effectively
  • Calculate temporal clarifications and acquire focused information during follow-up inquiries
  • Categorize customer queries and use simplified terminology to change complex explanations into understandable ones
  • Combine proactive response strategies to articulate services and features persuasively
  • Create a structured approach for handling upset customers with empathy
  • Describe the criteria and techniques for specialist referrals
  • Discuss tactful correction techniques and active listening for clarifying misconceptions
  • Distinguish between different customer-induced issues and apply appropriate phrasing
  • Estimate the impact of policy exceptions on customer loyalty
  • Evaluate comprehensive issue resolution using a checklist
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CERTIFICATE
Customer Service
English for Customer Service and Call Center
1.5-3 hrs
22267 enrolled
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Ashley T.
Neat course, fortified what I already knew being a tech writer. Hope this makes my resume shine further.
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Aqsa B.
A great app where u can get authorized certificates. This app and this course is an amazing opportunity to learn. This course is very beneficial and specially the assessment will help u gain so much knowledge about your respected course.
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