By the end of this course, you will be able to:

• Define technical writing, including its key qualities and elements
• Recognize the roles and responsibilities of a technical writer
• Identify the misconceptions and truths associated with technical writing
• Create different types of technical documents, such as user manuals, spec sheets, and proposals
• Evaluate the importance of structure in technical writing
• Apply the five steps technical writing process effectively
• Assess the layout, design, and visual elements in technical documents, recognizing their impact on readability
• Generate well-organized technical documents, integrating visual elements like graphs, tables, and drawings
• Create web-friendly content, understanding the basics of web design and global graphics
• Apply grammar rules, style guidelines, and best practices in technical writing

By the end of this course, you will be able to:

• Analyze customer interactions to determine their needs and concerns effectively
• Calculate temporal clarifications and acquire focused information during follow-up inquiries
• Categorize customer queries and use simplified terminology to change complex explanations into understandable ones
• Combine proactive response strategies to articulate services and features persuasively
• Create a structured approach for handling upset customers with empathy
• Describe the criteria and techniques for specialist referrals
• Discuss tactful correction techniques and active listening for clarifying misconceptions
• Distinguish between different customer-induced issues and apply appropriate phrasing
• Estimate the impact of policy exceptions on customer loyalty
• Evaluate comprehensive issue resolution using a checklist

By the end of this course, you will be able to:

• Define academic style and differentiate between formal and informal language in scholarly writing
• Identify credible sources and classify them as scholarly or non-scholarly by structure, content, and purpose
• Apply credible sources and determine if they are scholarly or not by structure, content, and purpose
• Summarize key arguments and supporting evidence from academic texts to boost understanding and memory
• Assess the credibility of sources by evaluating bias, assumptions, and quality of evidence
• Arrange ideas from academic texts using outlines, concept maps, or other structured formats
• Select academic words by recognizing subject-specific terms and linking them to academic contexts
• Paraphrase complex academic language and create clear summaries to aid learning and discussion
• Compare primary and secondary research papers in terms of structure, content, purpose, and use cases
• Analyze academic texts to make inferences by connecting prior knowledge and evaluating arguments

By the end of this course, you will be able to:

• Analyze the importance of academic writing in UK universities and its role in academic success
• Define the key characteristics of academic writing, including objectivity, clarity, and coherence
• Identify the different types of academic writing and their purposes within scholarly contexts
• Assess common challenges in academic writing and apply strategies to overcome them
• Explain the conventions of academic writing, including tone, style, and structure
• Apply a critical approach to academic writing, distinguishing between credible and non-credible sources
• Generate effective brainstorming and idea development techniques to create strong writing topics
• Create a strong and focused thesis statement that clearly communicates the main argument of your paper
• Illustrate the principles of academic integrity, including proper citation, paraphrasing, and avoiding plagiarism