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How to Deal With a Rude or Angry Customer

How to Deal With a Rude or Angry Customer

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This Free Online Course Includes:
  • Hours of Learning
  • CPD Accreditation
  • Final Assessment
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How to Deal With a Rude or Angry Customer

Learn how to defuse tension and satisfy difficult customers with this free online customer service course.
This free online course teaches you how to perform your customer-focused role when co... This free online course teaches you how to perform your customer-focused role when confronted by a customer who has lost their temper. We explain why customers get angry and provide tips and tricks for defusing such situations. We also cover fundamental principles of anger and stress management and examine the phenomenon of buyer's remorse. This course equips you with the customer service skills you need to handle tough situations.

In This Free Course, You Will Learn How To

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