Learning Outcomes

In this free course, you will learn how to:

• Define the four stages of the escalation curve
• Identify the most common triggers for escalation
• Discuss the impact of patient factors, ward environment, and unmet needs on the likelihood of conflict
• Recognise the non-verbal and verbal communication strategies that reduce threat during an escalating situation
• Select appropriate physical positioning and environmental safety measures before approaching an agitated patient
• Describe the role of team scaffolding
• Distinguish between instrumental and emotional aggression
• List the steps involved in the Talk Down approach and the seven components of the de-escalation framework
• Recall the early warning signals that indicate rising tension and explain the value of early intervention
• Outline the correct sequence of intervention from early warning through to post-incident resolution
• Explain the purpose of post-incident debriefing for staff wellbeing, team learning, and patient involvement