Learning Outcomes

In this free course, you will learn how to:

• Explain the relationship between culture and the organization
• Define ‘effective organizations’ and explain how to create a culture to become one
• Describe the evolution of management thought and how this relates to the current thinking on organizational behavior
• Analyze critical dynamics that shape the organization and outline the role of groups within the organization
• Identify the key concepts that underpin the organizational structure adopted by all organizations
• Recall six models of organizational structure
• Discuss the value of having excellent service for both regular customers and new customers
• List the factors that can prevent an organization from maximizing customer value
• Summarize how to critically examine customer service levels and establish if the organization is truly customer-driven
• Categorize the phases of group socialization and classify the stages of group development
• List areas where the processes cannot cope with the dynamic environment and suggest ways to improve