The Basics of Telesales

Name: The Basics of Telesales
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This free online telesales course provides the communication and marketing skills used to sell products over the phone.

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Learning Outcomes

In this free course, you will learn how to:

Outline the basic principles of telesales
Analyse how telesales generate leads and prospects
Describe the steps involved in preparing and responding to a call
Identify the best ways to handle difficult situations in telesales
Explain the process of developing sales strategies and techniques
Explain how to close a call with techniques such as summarising the call and confirming action items
Summarise the process of managing sales metrics and outline the principles of performance management

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