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Managing Customer Relationships in B2C and B2B Markets

Managing Customer Relationships in B2C and B2B Markets

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This Free Online Course Includes:
  • Hours of Learning
  • CPD Accreditation
  • Final Assessment
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Managing Customer Relationships in B2C and B2B Markets

Learn how ‘B2C’ and ‘B2B’ businesses can improve their customer relations and boost profits in this free online course.
Successful businesses require a strong relationship with their customers as they buil... Successful businesses require a strong relationship with their customers as they build the kind of brand loyalty that increases sales. This course shows you how companies can create such a bond with their customers in the business-to-consumer (B2C) and business-to-business (B2B) markets. We provide strategies for managing customer complaints and addressing service failures. This course can help small business owners or aspiring managers.

In This Free Course, You Will Learn How To

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