Learning Outcomes

Upon successful completion of this course, you should be able to:

• Discuss the elements of emotional intelligence
• Analyze the process of brainwriting
• Examine various brainstorming techniques
• Identify various factors affecting brainstorming sessions
• Recognize the aspects of group discussions
• Identify the various types of group discussions
• Recognize the characteristics of the persuasion process
• Discuss the effects of psychological states on decision-making styles
• Examine the effects of glossophobia on communication
• Identify the challenges in overcoming social anxiety