This free online course Soft Skills Development tells us how to apply our hard skills in a social environment. This course starts with how to understand a communicative environment, the roles of communicants, the cultural norms, values and traditions affecting the nature and efficacy of speech interaction. Next we will discuss what to listen to and why. Listening has a very strong dimension of interpersonal communication of emotions.

We will also discuss when to speak and how. We will be looking at voice skills, the movement from listening to speaking, strategic speaking, speaking in groups. Learn also how to start and sustain a conversation, how to communicate more effectively, either with customers or colleagues, improve your presentation skills and business writing skills. We will move on to communication styles which are the broad ways in which people tend to communicate with others. Learn also how to speak in groups and be confident.

Finally, soft skills development focuses on the relevance of visual
culture and changing role of visuals in our culture, visual perception, its key components, form perception, depth perception, colour perception and auditory perception. Next we will look at the body and the way it communicates, different aspects of body language and facial expressions and the concept of deceit. Topics like how to improve your emotional intelligence, intrapersonal communication, creativity at workplace, the art of persuasion and how to apply softskills to workplace will be explained in each video.