Modern retailing involves the process of selling consumer goods or services to customers through multiple channels of distribution to earn a profit. The top retail skills include communication skills, customer service skills, business awareness, IT (Information Technology) skills, and numeracy skills.
Alison offers a diverse range of free online courses that cover these top five retail skills. Alison's communication and sales skills courses introduce you to sales and selling as a career. You will learn effective customer comunication skills, such as how to meet, greet and interact with customers. In the customer service skills courses you will learn about the 6 essential actions of excellent customer service and the 5 Ps (People, Products, Policies, Procedures, Places). Alison also has many courses that cover business skills, IT skills and math and numeracy.
Alison also offers a free Diploma in Retail Management course which will be of great interest to professionals working in the retail industry who would like to learn more about the modern retail industry.