By the end of this course, you will be able to:

• Describe an emergency
• Describe reasons why people call the emergency service
• Classify when you should NOT call 911, 112, or 999
• Discuss how you can prepare yourself, your home, and your family to make a call to the emergency services
• Explain the different elements involved when making an emergency call
• Explain how to set up your smartphone to deal with emergencies
• Explain how using VOIP to contact the emergency services can cause problems
• Explain how people use texting to engage with emergency services
• Identify how to set up your car to call the emergency services automatically
• Describe how the communication of emergency services with the public has been affected by the use of social media
• Describe the benefits of third-party smartphone apps for particular emergencies
• List the five steps involved in making a 911, 112, or 999 call