No. Certificate allocation and purchases are managed solely by the Super Admin. Learners must request certificates individually after completing a course. The Super Admin can then either auto‑allocate or custom allocate certificates to completed learning.

When assigning a Group Manager, the selection modal shows only groups without a manager. On the Groups page, any group without a manager will display the Super Admin as its default manager.

Not in version 1. They can assign existing learning paths but cannot create or modify templates already available on the Manage Learning Path page or previously assigned to groups.

The Group Manager is limited to managing a single group and cannot create groups or manage cross‑group settings. The upcoming Admin role will have broader privileges across multiple groups, and those permissions will be configurable by the Super Admin.

You won’t be able to assign additional Group Managers until you either remove an existing manager or upgrade your LMS+ subscription.

Group Managers can request actions they cannot perform directly.

• Add team members: This request only appears if the LMS account has no team members. Since only the Super Admin can invite members to the LMS and add them to groups, the request prompts the Super Admin to send invitations.

• Additional psychometric tests: Group Managers can assign tests but cannot purchase more. If the organisation’s test balance is low or depleted, they can request more, alerting the Super Admin to purchase additional tests or upgrade the plan.

• Learning paths: If the LMS account is new and no custom or pre‑made learning paths exist, a Group Manager may request learning paths so that the Super Admin can create or add templates.

Yes. Group Managers continue to have learner access; they can complete courses and learning paths just like any other team member.

If a Group Manager’s account is deactivated, their group automatically reverts to being managed by the Super Admin until a new Group Manager is assigned.

Only the Super Admin can remove or change a Group Manager. There are three ways to do this:

• From the Roles & Permissions page: click the Group Manager icon to view the list of current managers; next to each name is an option to Remove Group Manager.

• From the Group page: open the All Actions menu and select Change Group Manager to replace them with another team member (who isn’t already managing a group) or select Remove Group Manager to remove them entirely (the group will then be managed by the Super Admin by default).

• From the learner’s profile page: go to the All Actions menu and select Remove as group manager.

The Starter plan allows up to 5 Group Managers, the Growth plan allows 10, the Pro plan allows 15, and the Enterprise plan offers an unlimited number of Group Managers. Only one Group Manager may be assigned per group. If you would like more Group Managers in your plan, please upgrade or contact our sales team.

No. A Group Manager can manage only the group they are assigned to; there is no cross‑group visibility.

Group Managers can assign courses, existing learning paths and psychometric tests, and content (PDFs, videos, PowerPoint files) already available on the LMS dashboard to members of their group. They can monitor progress and view group‑level reports. They cannot create groups, purchase additional tests, see data from other groups, or upgrade/downgrade the subscription.

Any active or invited team member can be appointed by the Super Admin. Deactivated users and anyone already assigned as a Group Manager cannot be selected. If no Group Manager is chosen when a group is created, the Super Admin will act as the default Group Manager until someone is assigned.