Only the Super Admin or Admin can remove or change a Group Manager. There are three ways to do this:

• From the Roles & Permissions page: click the Group Manager icon to view the list of current managers; next to each name is an option to Remove Group Manager.

• From the Group page: open the All Actions menu and select Change Group Manager to replace them with another team member (who isn’t already managing a group) or select Remove Group Manager to remove them entirely (the group will then be managed by the Super Admin by default).

• From the learner’s profile page: go to the All Actions menu and select Remove as group manager.

Only the Super Admin can assign the Admin role. Go to Manage Teams > Roles & Permissions and select the team member you want to assign as Admin. Once assigned, the Admin will automatically have access to all groups across the organisation. Admins do not need to be assigned to specific groups individually.

Note: A user cannot hold both the Admin and Group Manager roles at the same time. If you assign Admin to an existing Group Manager, their Group Manager role will be removed and their group will revert to the Super Admin as the default manager.

The number of Admins depends on your LMS+ plan:

• Starter: 2 Admins

• Growth: 6 Admins

• Enterprise: Unlimited

Only the Super Admin can assign and remove Admin roles. If you need more Admins than your current plan allows, you will need to upgrade your subscription.

No. Billing, payment, and subscription management are exclusively controlled by the Super Admin. Admins cannot access the billing page, purchase certificates, or change the subscription plan.

No. Group Managers cannot invite, deactivate, or remove team members from the LMS. Only the Super Admin or Admin can manage team membership. If a Group Manager needs new members added to their group, they can send a request to the Super Admin through the LMS notification system.

Any active or invited team member can be appointed by the Super Admin. Deactivated users and anyone already assigned as a Group Manager cannot be selected. If no Group Manager is chosen when a group is created, the Super Admin will act as the default Group Manager until someone is assigned.

Group Managers can assign courses, existing learning paths, psychometric tests, and content (PDFs, videos, Power Point files) already available on the LMS dashboard to members of their group. They can also assign certificates from the organisation's existing Certificate Bank to learners who have completed courses. They can monitor progress and view group-level reports. They cannot create groups, purchase certificates or additional tests, see data from other groups, or upgrade/downgrade the subscription.

No. A Group Manager can manage only the group they are assigned to; there is no cross‑group visibility.

The Starter plan allows up to 5 Group Managers, the Growth plan allows up to 15, and the Enterprise plan offers an unlimited number of Group Managers. Only one Group Manager can be assigned to several groups. If you would like additional Group Managers in your plan, please upgrade or contact our sales team.

Yes. Group Managers can allocate certificates from the organisation's existing Certificate Bank to learners in their group who have completed a course. However, Group Managers cannot purchase certificates. If the Certificate Bank is empty, the Group Manager will not be able to allocate until the Super Admin purchases more. Certificate purchases are managed solely by the Super Admin via the LMS Shop.

If a Group Manager’s account is deactivated, their group automatically reverts to being managed by the Super Admin until a new Group Manager is assigned.

Yes. Group Managers continue to have learner access; they can complete courses and learning paths just like any other team member. If a group manager wants to access their learning dashboard, they can do so by clicking ‘Your Learnings’ at the top of the page.

Group Managers can request actions they cannot perform directly.

• Add team members: This request only appears if the LMS account has no team members. Since only the Super Admin can invite members to the LMS and add them to groups, the request prompts the Super Admin to send invitations.

• Additional psychometric tests: Group Managers can assign tests but cannot purchase more. If the organisation’s test balance is low or depleted, they can request more, alerting the Super Admin to purchase additional tests or upgrade the plan.

• Learning paths: If the LMS account is new and no custom or pre‑made learning paths exist, a Group Manager may request learning paths so that the Super Admin can create or add templates.

You won’t be able to assign additional Group Managers until you either remove an existing manager or upgrade your LMS+ subscription.

The Group Manager role is scoped to a single assigned group. Group Managers cannot create groups, manage cross-group settings, or configure their own permissions.

The Admin role has broader access across the organisation. Admins have visibility across all groups by default and can perform a wider range of management actions. Admin permissions are configured by the Super Admin. A user cannot hold both the Admin and Group Manager roles simultaneously. If a Group Manager is upgraded to Admin, their Group Manager role is removed and the group reverts to the Super Admin as default manager.

Not in version 1. They can assign existing learning paths but cannot create or modify templates already available on the Manage Learning Path page or previously assigned to groups.

When assigning a Group Manager, the selection modal shows only groups without a manager. On the Groups page, any group without a manager will display the Super Admin as its default manager.