In this module, learn about the evolution of retail technology. Next, learn about the advantages and disadvantages of retail technology. Then, learn about the purpose of Customer Relationship Management system. Last, learn about the slow growth of mobile shopping.
In this module, learn how you can use the employee screening process to develop a trustworthy team. Next, learn about loss prevention and how retailers can safeguard themselves against crime. Lastly, learn about how retail staff should deal with aggressive customers.