In this module, you will be introduced to the concepts of relationship maintenance, relationship management, as well as the importance of building and maintaining relationships at the workplace. You will also be introduced to the concept of FIRO-B, the evolution of FIRO-B, the different types of behavior as well as the models of FIRO-B.

In this module, you will be introduced to the concept and meaning of forgiveness, as well as the dimensions and models of forgiveness. You will also be introduced to the types of forgiveness and the concept of happiness at the workplace. You will learn about the role happiness plays in driving an organization's productivity, theories of happiness, and the key defining characteristics of workplace happiness.