People Management Skills in the Workplace

Name: People Management Skills in the Workplace
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Rating: 3.2 (190 reviews)

Learn how to make colleagues happy and productive as you develop strong management skills with this free online course.

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Learning Outcomes

In this free course, you will learn how to:

Explain how to build and maintain healthy professional relationships
Discuss how relationships can be dissolved and rebuilt
Outline Mark Knapp's stages of relationship development
Explain the concept of ‘fundamental interpersonal relationship orientation behaviour’ (FIRO-B)
Identify the behaviours associated with inclusion, affection and ‘control needs’
Discuss the alternate patterns of relationship development
Define ‘forgiveness’
Explain ‘organizational forgiveness’ and establish its importance
Summarize the concept of happiness
Discuss how it can be created at work

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