People Management Skills at the Workplace | Free Course | Alison

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People Management Skills in the Workplace

Free online course on people management skills development and the it's application at the workplace.

Leadership and Management
Free Course
This free online course on people management skills at the workplace provides a comprehensive guide on how to build, maintain, and repair relationships in the workplace for effective performance. Learn how to be happy at work as well as the positive effect of using humor at the workplace to foster a positive work environment as well as to promote synergy at the workplace. Begin this course today and improve your people management skills.
  • Duration

    4-5 Hours
  • Assessment

  • Certification

  • Responsive

  • Publisher






View course modules


This free online course on People Management Skills at the workplace will begin by introducing you to the tenets of relationship development as well as relationship maintenance. You will also be introduced to the different stages of relationship development at the workplace as identified by Knapps. You will then learn about the fundamentals of relationship orientation behaviour otherwise known as FIRO-B.

This course will then introduce you to the behaviours associated with inclusion, affection, along with control needs. You will learn about the alternate patterns of developing relationships in the workplace. You will then be introduced to the concept of forgiveness at the workplace along with the role forgiveness plays in the furtherance of an organization’s goals and objectives, and happiness at work.

Finally, this course will equip you with the requisite skills needed to achieve organizational forgiveness as well as the critical conditions that can foster happiness in the workplace. You will learn how managers and employees can work together in an environment devoid of negativity and rancour so as to drive optimal productivity for the organization. You will also learn about fostering healthy interpersonal relationships amongst the employees.

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Learning Outcomes

Having completed this course, you should be able to:

  • Discuss how relationships can be built and maintained.
  • Explain how relationships can be dissolved and rebuilt.
  • Identify Knapp's stages of relationship development.
  • Explain the concept of fundamental interpersonal relationship orientation behavior (FIRO-B).
  • Identify the behaviours associated with inclusion, affection, and control needs.
  • Discuss the alternate patterns of relationship development.
  • Define the concept of forgiveness.
  • Explain organizational forgiveness.
  • Discuss the importance of organizational forgiveness.
  • Explain the concept of happiness.
  • Discuss how happiness at work can be achieved.
  • Identify the critical factors of happiness.


All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire an official Certificate, which is a great way to share your achievement with the world. Your Alison Certificate is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certificates for completed Certificate courses:

Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
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All Certificates are available to purchase through the Alison Shop. For more information on purchasing Alison Certificates, please visit our FAQs. If you decide not to purchase your Alison Certificate, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certificate pricing, please visit our Pricing Page.



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