People Management Skills in the Workplace Online Free Course | Alison

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People Management Skills in the Workplace

Learn how to be happy at work and develop strong people management skills in this free online course.

Leadership e gestione
This free online course on People Management Skills in the Workplace provides a comprehensive guide on how to build, maintain, and repair relationships in the workplace for effective performance. Learn about being happy at work as well as the positive effect of using humor in the workplace to foster a positive work environment as well as to promote synergy in the workplace. Begin this course today and improve your people management skills.
  • Durata

    4-5 Oras
  • Certificazione

  • Responsive

  • Publisher

  • Accreditation






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This free online course on People Management Skills in the Workplace will begin by introducing you to the tenets of relationship development as well as relationship maintenance. You will also be introduced to the different stages of relationship development at the workplace as identified by Knapps. You will then learn about the fundamentals of relationship orientation behaviour otherwise known as FIRO-B.

This course will then introduce you to the behaviours associated with inclusion, affection, and control needs. You will learn about the alternate patterns of developing relationships in the workplace. You will then be introduced to the concept of forgiveness at the workplace along with the role forgiveness plays in the furtherance of an organization's goals and objectives, and happiness at work.

Finally, this course will equip you with the requisite skills needed to achieve organizational forgiveness as well as the critical conditions that can foster happiness in the workplace. You will learn how managers and employees can work together in an environment devoid of negativity and rancour so as to drive optimal productivity for the organization. You will also learn about fostering healthy interpersonal relationships amongst the employees.

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Learning Outcomes

Having completed this course, you should be able to:

  • Discuss how relationships can be built and maintained.
  • Explain how relationships can be dissolved and rebuilt.
  • Identify Knapp's stages of relationship development.
  • Explain the concept of fundamental interpersonal relationship orientation behavior (FIRO-B).
  • Identify the behaviours associated with inclusion, affection, and control needs.
  • Discuss the alternate patterns of relationship development.
  • Define the concept of forgiveness.
  • Explain organizational forgiveness.
  • Discuss the importance of organizational forgiveness.
  • Explain the concept of happiness.
  • Discuss how happiness at work can be achieved.
  • Identify the critical factors of happiness.


All Alison courses are free to study. To successfully complete a course you must score 80% or higher in each course assessments. Upon successful completion of a course, you can choose to make your achievement formal by purchasing an official Alison Diploma, Certificate or PDF.

Having an official Alison document is a great way to celebrate and share your success. It is:

  • Ideal to include with CVs, job applications and portfolios
  • A way to show your ability to learn and achieve high results
All Certificates are available to purchase through the Alison Shop. For more information on purchasing Alison Certificates, please visit our FAQs. If you decide not to purchase your Alison Certificate, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certificate pricing, please visit our Pricing Page.


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