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People Management Skills in the Workplace
Learn how to be happy at work and develop strong people management skills in this free online course.
Description
This free online course on People Management Skills in the Workplace will begin by introducing you to the tenets of relationship development as well as relationship maintenance. You will also be introduced to the different stages of relationship development at the workplace as identified by Knapps. You will then learn about the fundamentals of relationship orientation behaviour otherwise known as FIRO-B.
This course will then introduce you to the behaviours associated with inclusion, affection, and control needs. You will learn about the alternate patterns of developing relationships in the workplace. You will then be introduced to the concept of forgiveness at the workplace along with the role forgiveness plays in the furtherance of an organization's goals and objectives, and happiness at work.
Finally, this course will equip you with the requisite skills needed to achieve organizational forgiveness as well as the critical conditions that can foster happiness in the workplace. You will learn how managers and employees can work together in an environment devoid of negativity and rancour so as to drive optimal productivity for the organization. You will also learn about fostering healthy interpersonal relationships amongst the employees.
Start Course NowModules
Building and Maintaining Relationships at the Workplace
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Building and Maintaining Relationships at the Workplace - Learning Outcomes
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Relational Development and Maintenance
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Knapp's Ten Stages of a Relationship
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Alternate Patterns of Relational Development
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Relationship Dissolution and Rebuilding
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Fundamental Interpersonal Relationship Orientation Behavior
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Behaviours Associated with Inclusion, Affection, and Control Needs
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Building and Maintaining Relationships at the Workplace - Lesson Summary
Forgiveness and Happiness at the Workplace
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Forgiveness and Happiness at the Workplace - Learning Outcomes
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Forgiveness
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Organizational Forgiveness
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Happiness at the Workplace
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Critical Factors of Happiness
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Forgiveness and Happiness at the Workplace - Lesson Summary
Course assessment
Learning Outcomes
Having completed this course, you should be able to:
- Discuss how relationships can be built and maintained.
- Explain how relationships can be dissolved and rebuilt.
- Identify Knapp's stages of relationship development.
- Explain the concept of fundamental interpersonal relationship orientation behavior (FIRO-B).
- Identify the behaviours associated with inclusion, affection, and control needs.
- Discuss the alternate patterns of relationship development.
- Define the concept of forgiveness.
- Explain organizational forgiveness.
- Discuss the importance of organizational forgiveness.
- Explain the concept of happiness.
- Discuss how happiness at work can be achieved.
- Identify the critical factors of happiness.
Certification
"Todos os cursos da Alison são gratuitos para estudar. Para completar com sucesso um curso, você deve marcar 80% ou mais em cada avaliação do curso. Após a conclusão bem-sucedida de um curso",Você pode optar por tornar a sua conquista formal comprando um Diploma , Certificado ou PDF da Alison.
oficial. Ter um documento da Alison oficial é uma ótima forma de comemorar e compartilhar o seu sucesso. É:
- Ideal para incluir nos CVs,inscrições de trabalho e portfolios
- Uma forma de mostrar a sua habilidade de aprender e alcançar altos resultados
