In this module, you will be introduced to emotional intelligence which refers to the ability to determine and manage emotions, you will learn about components of emotions, types of memory, semantic interpretation. Learn about verbal and non-verbal communication skills and social management and responsibility.

In this module, you will learn about anger and conflict management, how to gain control of your thoughts. You will be introduced to the principles of self-leadership, self-management, and how to build self-confidence. Learn about modern NLP techniques and how to make an impact in your workplace.