Learning Outcomes

In this free course, you will learn how to:

• Summarise the principles of emotional intelligence
• Recall the steps towards mastering the art of self-management
• Explain the importance of innovation in the workplace
• Define and list some common emotions
• Discuss some of the effective communication tips
• Identify events that may likely trigger anger
• Recall the various cognitive responses to anger
• Outline the various grounds of self-leadership
• Explain the importance of optimism in the workplace
• State the factors to be considered when meeting someone for the first time
• Recall the steps involved in assessing a situation