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Voice of the Customer: Toolkit and Techniques

Voice of the Customer: Toolkit and Techniques

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This Free Online Course Includes:
  • Hours of Learning
  • CPD Accreditation
  • Final Assessment
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Voice of the Customer: Toolkit and Techniques

Learn how to map the success of any product based on customers' experiences and expectations in this free online course.
Listening to customers and defining their expectations and demands ensures the succes... Listening to customers and defining their expectations and demands ensures the success of any brand or organisation. But how do you analyse the data collected through surveys, interviews, feedback, complaints and compliments of the customers? This course will teach you the Lean Six Sigma methodology of collecting and analysing the ‘Voice of Customer’ (VOC) data to reduce waste and defects (variation) and increase customer satisfaction.

In This Free Course, You Will Learn How To

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