Shopkeeping Basics for Retail Success

Name: Shopkeeping Basics for Retail Success
Availability: InStock
Rating: 3.1 (46 reviews)

Master essential retail skills to boost sales, customer satisfaction, and business profit in this free online course.

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Learning Outcomes

In this free course, you will learn how to:

Describe basic shop floor duties, including daily tasks and responsibilities
Calculate simple financial transactions commonly encountered in a retail environment
Illustrate effective customer service skills through role-playing scenarios
Apply the techniques for promoting products and upselling to increase sales
Solve common issues related to handling returns and refunds in compliance with store policies
Classify different types of inventory management techniques to maintain stock levels
Assess shop safety and cleanliness standards to ensure a safe working environment
Evaluate the characteristics of being a good employee in a retail setting
Outline the key aspects of professional appearance and conduct in the workplace

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