Learning Outcomes

In this free course, you will learn how to:

• Define the purpose of Root Cause Analysis (RCA) as opposed to addressing surface-level symptoms.
• Explain the principle of causality in determining cause-and-effect relationships.
• Summarise the historical development of RCA and its influence on modern methodologies.
• Categorise root causes into human, process, and systemic factors to support comprehensive analysis.
• Apply the 5 Whys method to trace cause-and-effect chains and uncover underlying issues.
• Illustrate cause-and-effect relationships using Fishbone Diagrams to structure contributing factors.
• Discuss the use of supporting RCA tools such as Pareto charts, check sheets, and process flowcharts.
• Plan and organise an RCA investigation by defining roles, data needs, and investigative steps.
• Analyse contributing events through timelines and logic sequencing to clarify causal interactions.
• Assess and prioritise root causes based on risk severity, frequency, and organisational impact.
• Create corrective action strategies aligned with organisational goals.
• Evaluate corrective actions through monitoring, review, and communication to ensure sustainability.