Learning Outcomes

In this free course, you will learn how to:

• Describe the skills needed for Retail Management
• Define the term ‘merchandising’ and explain what it means
• Explain the sales process and how to price items
• Discuss methods of customer communication
• Outline ways to create an ideal retail environment
• List the steps involved in a checkout transaction
• Describe how to deal with unhappy customers
• Analyze methods of targeting customers
• Summarize how best to take advantage of trends