Learning Outcomes

In this free course, you will learn how to:

• Define the foundations and guiding principles of Total Quality Management (TQM).
• Recall the steps to plan and deploy TQM in organisations.
• Illustrate the application of the seven essential tools of quality.
• Identify key stakeholders and their roles in TQM success.
• Discuss methods to build cross-functional collaboration in organisations.
• Describe how to communicate quality objectives effectively across teams.
• Apply basic and advanced quality tools to improve organisational processes.
• Analyse ISO 9001, TPM, and excellence models as TQM frameworks.
• Evaluate process mapping, flowcharting, and root cause analysis methods.
• Plan and manage TQM initiatives with readiness assessments and gap analysis.
• Assess quality through KPIs, customer metrics, and benchmarking methods.
• Generate sustainable strategies to embed quality, drive innovation, and long-term excellence.