Mastering Total Quality Management

Organisations today face growing pressure to improve quality, reduce inefficiencies, and maintain a competitive edge. Many fall short not because of limited effort but due to fragmented approaches that fail to address quality in a structured and sustainable way. This course is designed to guide you through proven Total Quality Management (TQM) principles and practices that help build long-term excellence. You will explore how to strengthen processes, engage stakeholders, and embed quality into everyday operations for measurable outcomes.

Instead of relying on temporary fixes, this course equips you with practical tools and systems to improve processes, monitor performance, and drive continuous improvement. You will learn how to apply basic and advanced quality tools, use global frameworks as ISO 9001, and master techniques like root cause analysis and process mapping. With an emphasis on leadership, accountability, and innovation, the course helps you create a culture of quality management that adapts to challenges and supports sustained success. This course is ideal for managers and organizational personnel interested in ensuring quality production.

This course content was created in partnership with Yogesh Malani, Quality Assurance Head. For more information on our subject matter expert, visit https://in.linkedin.com/in/yogeshmalani

The authors generated this text in part with GPT-4o, OpenAI’s large-scale language-generation model. Upon generating draft language, the authors and subject matter experts reviewed, edited, and revised the text to ensure it reflected accurate expertise and met high pedagogical standards. The goal is to give you actionable skills that enhance organisational performance, ensure customer satisfaction, and achieve long-term results. Enrol to this course today to learn the tools and techniques for building a culture of quality and productivity.