The course ISO Management System Audit Techniques and Best Practices introduces you to the ISO 9001 approach to auditing and how audit management systems operate, including the processes and people involved. The course begins by teaching you about criteria used in auditing and how results are achieved. You will learn about evidence and findings, conformity and non-conformity. In addition, you will learn about audit preparation and pre-audit activities, including system standards, protocols, procedures and methodologies.
Next, the course describes how to use management system objectives and how information on the audit scope is presented, including factors such as: physical location, organisational units, activities, processes, time periods and duration. You will learn about audit plans, audit team members, reviewing documents, conducting interviews and verifying information.
The course then teaches you how audits are conducted, i.e. by collecting evidence and establishing findings. You will study how document reviews, verification and evaluation is achieved, especially with regard to Quality Management and Environmental Management Systems (ISO 9001:2015 and ISO 14001:2015).
Finally, you will study how the two types of audit report results are achieved and how many types of audit findings are reported. You will study what Non-Conformance is and how to identify it. You will learn about activities that follow up audits, such as corrections and how to measure the effectiveness of corrective actions.
This course will be of interest to professionals working in the areas of quality management and to those who would like to learn more about audit techniques and best practices using ISO 9001:2015.
Prerequisite: It is recommended that you have studied the course: ISO 9001:2015 Fundamental Concepts, before studying this course.
After completing this course you should be able to:
- Describe how ISO 9001 helps auditors.
- Explain basic auditing terminology.
- Describe different types of audits. Summarise the attributes of successful auditors.
- Prove general principles of auditing.
- Describe the process of conducting an audit.
- Describe how non-conformance to requirements is reported.
- Explain how audit requirements vary with different management systems.
- Summarise the expectations of clients from audits.
- Outline how audit findings are followed-up.
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