Learning Outcomes

In this free course, you will learn how to:

• Define key concepts and establish foundational understanding of facility management and ISO 41001
• Explain the scope and intent of ISO 41001 and its relevance to global facility operations
• Identify the core components of the PDCA model as applied to facility management systems
• Distinguish between internal and external contextual issues that affect FM performance
• Compare various stakeholders and outline their expectations in FM service delivery
• Summarize the steps involved in achieving ISO 41001 certification for an organization
• Describe the roles and responsibilities of top management in FM planning and leadership
• Evaluate the importance of documented information and communication in FM operations
• Assess risks and opportunities within FM contexts to support strategic planning
• Outline the monitoring and performance evaluation process using KPIs and audit methods
• Compare types of audits involved in the ISO 41001 certification and continual improvement
• Illustrate the ways in which lifecycle thinking enhances sustainable and efficient FM operations