Learning Outcomes

In this free course, you will learn how to:

• Explain the process, types and benefits of telemarketing 
• Outline strategies used to increase telesales
• Identify the top ten words and phrases to use on a sales call
• Discuss each attribute of the four most common types of potential customer
• List the six key components of a powerful opening statement
• Classify objections and strategies for overcoming them to close a sale
• Explain how to deal with rejection and expand sales