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Introduction to Communication Skills

Free Course

Learn tips and techniques for improving your conversational skills.

  • Duration

    2-3 Hours
  • Assessment

  • Certification

  • Publisher

Description Outcome Certification View course modules

Introduction to Communication Skills will guide you through the basic rules which governs the communication in your everyday life. The course will look at how you interact with those around you, and help you to be more effective communicator.

First, you will be introduced to the basics of communication. Concepts such as communication channels, interpretation, and barriers will be explained to you. You will also explore the basics of body language, and the context’s which affects your communications.

You will also examine the important aspects of conversation. Listening is an important skill, and you will be walked through effective listening. You will also be shown techniques to help improve your listening ability and concentration. Speaking is also a vital part of conversation and the course will show you how to speak considerately and politely. The importance of silence within conversation is discussed, as is the importance of culture, context, and body language.

This course will be of interest to professionals who are required to communicate as part of their job, either to customers or colleagues. It will also be of interest to anyone who is hoping to enhance their daily lives through improving their communication skills.

Having completed this course you will be able to: - Discuss the difference between soft skills and hard skills - Differentiate between covert and overt communication - Identify different communication channels. - Discuss filters and barriers. - Explain the effect which new technologies have had upon communication. - Differentiate between verbal and nonverbal communication. - Explain what is meant by a leakage in communication. - Explain why new technologies have made music and visuals more important. - Discuss the importance of culture and context to communication. - Discuss the importance of listening - Explain the concept of foregrounding - Discuss the barriers to listening - Discuss how gender can affect the way we speak - Differentiate between symmetrical and asymmetrical. - Explain the importance of voice. - Explain the importance of body language in communication - Discuss the importance of silence - Discuss the importance of body language, culture, and context.

All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certification for completed Certificate courses:

Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
Certificate - a physical version of your officially branded and security-marked Certificate, posted to you with FREE shipping
Framed Certificate - a physical version of your officially branded and security-marked Certificate in a stylish frame, posted to you with FREE shipping

All Certification is available to purchase through the Alison Shop. For more information on purchasing Alison Certification, please visit our faqs. If you decide not to purchase your Alison Certification, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certification pricing, please visit our Pricing Page.


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