Introduction to Communication Skills
Learn techniques for improving your conversational skills, including knowing how to really listen and when to speak.
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Communication skills open doors. Still, many people lack the ability to speak and listen clearly and effectively. This course will make sure you are not one of them. The course will first introduce you to important concepts such as communication channels, interpretation, and barriers. You will then explore the basics of body language, and the contexts that affect your communications.
The course will then walk you through important techniques for effective listening and concentration. Next, you will take modules about speaking, which will guide you through methods of speaking considerately and politely. The course then goes through the importance of silence within conversation, along with the importance of culture and context.
Everybody has communication needs, so everybody can benefit from better communication. The skill is not only helpful but also rewarding. With strong communication abilities, you will feel much more confident introducing yourself in social and professional situations. This can make life much more enjoyable, and give your career a real boost. For a course that only takes 3 hours, that’s a great reward. So why wait?
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Module 1: Understanding the Communicative Environment
Understanding the Communicative Environment I
Understanding the Communicative Environment II
Module 2: Listening and Speaking
What to Listen For and Why
When to Speak and How
Starting and Sustaining a Conversation
Module 3: Introduction to Communication Skills Assessment
Having completed this course you will be able to: - Discuss the difference between soft skills and hard skills - Differentiate between covert and overt communication - Identify different communication channels. - Discuss filters and barriers. - Explain the effect which new technologies have had upon communication. - Differentiate between verbal and nonverbal communication. - Explain what is meant by a leakage in communication. - Explain why new technologies have made music and visuals more important. - Discuss the importance of culture and context to communication. - Discuss the importance of listening - Explain the concept of foregrounding - Discuss the barriers to listening - Discuss how gender can affect the way we speak - Differentiate between symmetrical and asymmetrical. - Explain the importance of voice. - Explain the importance of body language in communication - Discuss the importance of silence - Discuss the importance of body language, culture, and context.
All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire an official Certificate, which is a great way to share your achievement with the world. Your Alison Certificate is:
Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning
Alison offers 3 types of Certificates for completed Certificate courses:
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Communication skills are abilities you use when giving and receiving different kinds of information. Communication skills involve listening, speaking, observing and empathizing. Alison's introduction to communication skills courses will not only teach you how to improve your self-knowledge and self-perception but also the way you develop and manage relationships and work effectively with others.
The best free online communication skills courses available on Alison include:
Each of the online communication skills courses on Alison are free, as are all of Alison's online courses. Alison's learners do not have to pay anything to take these courses unless they want a digital or physical copy of the course certificate.