Free Online Communication Skills Course | Alison

Introduction to Communication Skills

Learn techniques for improving your conversational skills, including knowing how to really listen and when to speak.

Free Course
Communication is such an important skill. This course will teach you important techniques for knowing how to listen, when to speak, and how to speak clearly and concisely are abilities that can make you more persuasive and enjoyable to talk to. This can greatly enhance your professional and personal life, allowing you to speak more confidently, make new friends, and build business networks. Boost your communication skills today!
  • Duration

    1.5-3 Hours
  • Assessment

  • Certification

  • Publisher






View course modules


Communication skills open doors. Still, many people lack the ability to speak and listen clearly and effectively. This course will make sure you are not one of them. The course will first introduce you to important concepts such as communication channels, interpretation, and barriers. You will then explore the basics of body language, and the contexts that affect your communications.

The course will then walk you through important techniques for effective listening and concentration. Next, you will take modules about speaking, which will guide you through methods of speaking considerately and politely. The course then goes through the importance of silence within conversation, along with the importance of culture and context.

Everybody has communication needs, so everybody can benefit from better communication. The skill is not only helpful but also rewarding. With strong communication abilities, you will feel much more confident introducing yourself in social and professional situations. This can make life much more enjoyable, and give your career a real boost. For a course that only takes 3 hours, that’s a great reward. So why wait?


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Learning Outcomes

Having completed this course you will be able to: - Discuss the difference between soft skills and hard skills - Differentiate between covert and overt communication - Identify different communication channels. - Discuss filters and barriers. - Explain the effect which new technologies have had upon communication. - Differentiate between verbal and nonverbal communication. - Explain what is meant by a leakage in communication. - Explain why new technologies have made music and visuals more important. - Discuss the importance of culture and context to communication. - Discuss the importance of listening - Explain the concept of foregrounding - Discuss the barriers to listening - Discuss how gender can affect the way we speak - Differentiate between symmetrical and asymmetrical. - Explain the importance of voice. - Explain the importance of body language in communication - Discuss the importance of silence - Discuss the importance of body language, culture, and context.


All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire an official Certificate, which is a great way to share your achievement with the world. Your Alison Certificate is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certificates for completed Certificate courses:

Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
Certificate - a physical version of your officially branded and security-marked Certificate, posted to you with FREE shipping
Framed Certificate - a physical version of your officially branded and security-marked Certificate in a stylish frame, posted to you with FREE shipping

All Certificates are available to purchase through the Alison Shop. For more information on purchasing Alison Certificates, please visit our FAQs. If you decide not to purchase your Alison Certificate, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certificate pricing, please visit our Pricing Page.


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