Learning Outcomes

In this free course, you will learn how to:

• Recall how to deliver a good root cause analysis
• Discuss the benefits of root cause analysis in organisations
• List the benefits of root cause analysis
• Identify and analyse the root cause of any problem within an organisation
• Outline the step-by-step process of root cause analysis
• Recognise four tools that can be used to conduct a root cause analysis
• Summarise the importance of error logging in an organisation
• Categorise different types of problems based on their sources