This course will first introduce you to Quality Function Deployment and its importance in an organization's framework. You will study how to use the Kano Model to classify customer requirements, the Design Failure Mode and Effects Analysis (DFMEA), and other tools for quality planning. You will look into statistical thinking, the Poka-Yoke (Mistake-Proofing) approach, and the Kaizen Blitz. You will also study the ISO 9000 QM System and why there is a need for international standards.

You will then take an in-depth look into the different ISO standards, the Grand Vision: 2000, and the New ISO 9001:2000. The course will also teach you the process for registration. You will study the QS 9000 and the different awards that are given in recognition of QM such as the Baldrige Award and the Rajiv Gandhi Quality Award. You will then study the common steps in the benchmarking process and the roles of software quality, process quality, and product quality.

Companies can benefit massively from the implementation of International Standards to their systems. This course will help quality management professionals and business entrepreneurs learn how to make these standards work to their advantage. If you have studied the Introduction to Quality Management as well as the Understanding Cost of Quality and TQM Tools courses, this course is the perfect supplement to further expand your knowledge. So, check out the course today, and boost your professional skills in no time at all.