Diploma in Service Marketing

Learn how to market your service effectively with the help of this free online service marketing course.

Free Course
Even though most consumers know what type of service they are looking for, they often have trouble finding these services. Effective marketing for services helps consumers identify the benefits of different services and bring these consumers to your firm. This free online Diploma in Service Marketing course teaches marketing strategies that can help service providers engage with and attract a much wider audience.
  • Duration

    10-15 Hours
  • Assessment

  • Certification

  • Responsive

  • Publisher






View course modules


This course will introduce you to the main concept of services marketing and look at the characteristics of a service. You will learn the importance of studying services marketing management as well as the impact of the micro-environment and macro-environment in the services marketing industry. The course will teach you how to identify potential marketing opportunities for your service business as well as how to breakdown the market that applies to your service.

You will then look at the consumers and study their behavior in order to come up with new services that will meet their needs. You will learn how to design a successful service and the processes that go with a service design. The course will teach you the importance of developing your service personnel and educating your customers as well as cover the management of service channels and designing the physical aspects of your service. You will also learn how to apply services marketing techniques to different types of services.

Effectively marketing a service can be achieved by first studying the underlying environment and the characteristics of service consumers. This course will teach business entrepreneurs and managers exactly how to do this in a profitable way. You will also get the chance to look at services marketing case studies that will give you some really detailed examples of this process in action. So, get started today, and level up in no time.

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Module 1: Services

Module 2: Understanding Macro and Micro Environments

Module 3: Marketing a Service

Module 4: Understanding Service Consumers

Module 5: Diploma in Service Marketing - First Assessment

Module 6: Developing a Service Design

Module 7: Managing a Service

Module 8: Services Marketing Case Studies

Module 9: Diploma in Service Marketing - Second Assessment

Course assessment

Learning Outcomes

Having completed this course you will be able to:

  • Describe the different types of services available, and their influences.
  • Discuss the service system.
  • Define what is meant by a service.
  • Discuss business legislation in relation to the macro-environment.
  • Discuss the impact of the economic environment on the macro-environment.
  • Describe the effect of technology on the environment.
  • Describe how to design a service blueprint.
  • Describe the important considerations for service delivery.
  • Discuss service recovery in relation to service management.


All Alison courses are free to enrol, study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive to you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certification for completed Diploma courses:

Digital Diploma - a downloadable Diploma in PDF format, immediately available to you when you complete your purchase
Diploma - a physical version of your officially branded and security-marked Diploma that is posted to you (with FREE standard shipping worldwide)
Framed Diploma - a physical version of your officially branded and security-marked Diploma in a stylish frame that is posted to you (with FREE standard shipping worldwide)

All Certification is available to purchase through the Alison Shop. For more information on purchasing Alison Certification, please visit our faqs. If you decide not to purchase your Alison Certification, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certification pricing, please visit our Pricing Page.



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