Receptionists are key members of their organisations and ensure smooth office operations. This administration course comprehensively explains the various skills and career progressions of a receptionist. We begin by introducing you to the basic concepts important to those who work in reception. We examine the different types of receptionist and compare their roles. Top-tier receptionists are expected to communicate effectively because they are the first point of contact with customers, both face-to-face and over the phone, and they play an important role in making a good first impression. We provide effective communication skills and discuss good telephone etiquette. We distinguish between formal and informal messages and emphasise the importance of confidentiality when taking and sending messages. Receptionists are privy to a lot of sensitive information and need to be discreet and skilled in managing it. We outline the basics of database management and show you how to ensure confidentiality with data.

As a receptionist, you may be required to make a variety of bookings or reservations. We provide effective scheduling techniques to help you manage reservations and other routine administrative tasks. The course compares the duties of a receptionist and those of a secretary. We then study filing systems to help you master the important task of managing them. Occupational health and safety is crucial to many industries and we explain how to prevent workplace accidents and protect your colleagues from risk. The course then provides the techniques required to make meetings successful, from arranging accommodation for attendees to record-keeping and writing minutes. Your grasp on organisational skills like time management will ensure that your office runs smoothly and efficiently.

The course examines the use of information technology in administrative work and identifies the software packages that are useful to a receptionist. We explore the concept of teamwork and relate it to the role of a receptionist who is a good team player. The reception area of an office in any industry plays a key role in making a first impression and must appear welcoming and professional to visitors. We therefore show you how to make yours more appealing and impressive to customers. A receptionist job keeps you busy and serves as a perfect springboard to further career progression. This course has no prerequisites and is intended for anyone who wants to be a receptionist. It also suits current administrators who want to improve their skills. Sign up to turn your talent for organisation and working with people into a rewarding career.