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Customer Service Value in Marketing Analytics
Beginner Level

Customer Service Value in Marketing Analytics

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  • 4-5 Avg Hours
  • CPD Accredited
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Customer Service Value in Marketing Analytics

Learn how to use customer service value in marketing analytics as well as customer churn from this free online course.
Customer Service Value in Marketing Analytics is a free online course that offers an in-depth understanding of customer service value as well as the importance of the customer churn approach in marketing anal... Customer Service Value in Marketing Analytics is a free online course that offers an in-depth understanding of customer service value as well as the importance of the customer churn approach in marketing analytics. You will learn about the various nuances that can be used to predict customer churning behaviour and also study the use of text mining in digital marketing.

What You Will Learn In This Free Course

  • Explain the concept of customer ser...
  • Describe how to check the ROC curve...
  • Discuss the things marketers can fo...
  • List various nuances that can be us...
  • Explain the concept of customer service control in customer lifetime value
  • Describe how to check the ROC curve and optimal curve in the customer churn prediction
  • Discuss the things marketers can focus on in customer sifting situations
  • List various nuances that can be used to predict customer churning behavior
  • Explain the concept of text mining and the impact of Internet availability
  • List the features of tokenization and mining natural language processing approach
  • Outline the features of text mining and sentiment analysis
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Customer Service Representatives interact with the customers of one or many companies. They answer questions or provide appropriate assistance in such a way as to leave the customers smiling and wishf

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