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      Customer Relationship Management in Business Services

      Customer Relationship Management in Business Services

      Enrolled3-4 Hours (Contains Video)
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      1. Customer Relationship Management in Business Services
      • Beginner Level

      Customer Relationship Management in Business Services

      Learn how to create business services that go beyond customer satisfaction with this customer relationship course.

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      Customer Relationship Management in Business Services
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      Learning Outcomes

      Having completed this course, learners will be able to:

      • Explain variations in demand relative to capacity.
      • Explain different types of waiting lines and how they operate.
      • Describe consumer behaviour and managing services.
      • Describe managing customer perceptions of risk.
      • Describe Self-Service Technologies (SSTs) and their use.
      • Explain the components of the new service development cycle.
      • Explain the role of culture in service excellence.

      Knowledge & skills you will learn

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