Customer Needs in Product Design | Free Online Course | Alison
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Customer Needs in Product Design Engineering

In this free online course, learn about the analysis and evaluation of Customer Needs in Product Design Engineering.

Engineering
Free Course
In this free online course, learn about the analysis and evaluation of Customer Needs in Product Design Engineering. Learn the different categories of customer needs, customer needs modelling, and the affinity diagram which is a tool that is used to organize data in an efficient manner. Boost your Customer Needs in Product Design Engineering knowledge and skills by studying this comprehensive course.
  • Duration

    1.5-3 Hours
  • Certification

    Yes
  • Mobile Friendly

    Yes
  • Publisher

    NPTEL
  • Accreditation

    CPD

Description

Modules

Outcome

Certification

View course modules

Description

In this free online course, you are introduced to the world of Customer Needs in Product Design Engineering. You will explore the five Categories of Customer Needs, as well as the process of Identifying Customer Needs and how these needs can be gathered. Demonstrations, problems, examples and assessment questions in this instructor-led video-based course, are designed to provide you with a comprehensive foundation, which will enable you to take serious steps into this career.

The course begins by introducing you to the different types of needs that customers might have. Then, the concept of the Activity Diagrams will be discussed, which is an effective tool used to represent the customer environment where a product is used. You will explore the concept of Customer Needs Modelling, which helps the design team understand what the customers want from a product.

You will learn about Direct and Indirect Customer Needs. You will gain insight into Niche and Variable Needs. You will discover the importance of choosing the right Interview Method when gathering data. Finally, you will study Customer Needs Statements, Product Specifications and how to establish Target Specifications. This course will be of interest to Product Design Engineering students, or those professionals looking to enhance their career prospects in the Product Design Engineering Industry. Why wait? Start this course today.

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Learning Outcomes

Upon successful completion of this course, you should be able to:


  • Explain the process of converting Customer Needs into Product Specifications
  • Discuss the different types of Customer Needs
  • Describe the Categories of Customer Needs
  • Discuss the four Methods of Gathering Data
  • Differentiate between Latent and Indirect Needs
  • Explain the Customer Needs Analysis phase of Product Development
  • Describe the process of formulating Interpreted Customer Needs

Certification

All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire an official Certificate, which is a great way to share your achievement with the world. Your Alison Certificate is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certificates for completed Certificate courses:

Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
Certificate - a physical version of your officially branded and security-marked Certificate, posted to you with FREE shipping
Framed Certificate - a physical version of your officially branded and security-marked Certificate in a stylish frame, posted to you with FREE shipping

All Certificates are available to purchase through the Alison Shop. For more information on purchasing Alison Certificates, please visit our FAQs. If you decide not to purchase your Alison Certificate, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certificate pricing, please visit our Pricing Page.

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