Conflict Management: Resolving Conflicts With Confidence

Conflict is inevitable in personal and professional life, and how we respond to it can significantly impact relationships, productivity, and overall well-being. The course aims to provide participants with the knowledge, skills, and practical tools needed to navigate and resolve conflicts constructively and effectively. Whether you are a manager, team leader, or someone seeking to improve communication and problem-solving skills, this course will empower you to approach conflicts confidently and competently.

We explore the various types of conflict, its positive and negative consequences, and how to intervene at the right time to prevent adverse outcomes. We examine the different conflict resolution styles and how to apply them. We learn how to facilitate discussions, negotiate win-win solutions, and mediate conflicts between individuals, focusing on maintaining cooperation and finding common ground. We uncover conflict analysis tools such as conflict trees and onion analysis to identify the root causes of a conflict, issues and relationships to design effective interventions.

Finally, we look at the stages of conflict and Thomas-Kilmann’s conflict management styles. You will gain insight into the components of transitional justice and the principle of International Humanitarian Law (IHL). By the end of the course, you will have a clear understanding of how to identify, address, and resolve conflicts in various settings. The course is ideal for students or professionals seeking to enhance their conflict resolution skills. Why wait? Start learning today!