Learning Outcomes

In this free course, you will learn how to:

• State the positive and negative consequences of conflict
• Identify the root causes of conflict and understand its dynamics
• Review the stages of conflict and conflict intervention strategies
• Explain Thomas and Kilmann’s conflict management styles
• Discuss the importance of communication in conflict management
• Describe the different approaches to conflict management
• Outline the steps for guiding the mediation session
• Indicate the components of transitional justice
• Summarise the principles of international humanitarian law (IHL)
• Define the basic concepts and the types of conflict