Comprehensive Guide to CTQ Trees

Name: Comprehensive Guide to CTQ Trees
Availability: InStock
Rating: 2.3 (4 reviews)

This free online course teaches you how to use a critical to quality (CTQ) tree to develop customer-centric products.

Published by

Saved For Later

Confident you have the skills to certify without completing the course content?

Learning Outcomes

In this free course, you will learn how to:

Define critical to quality (CTQ) and its uses
State the benefits of using a CTQ tree
Describe the constituents of the CTQ tree
Discuss the steps involved in creating a CTQ tree diagram
List the methods used for collecting voice of customer (VOC) data
Distinguish between the needs and critical needs of a customer
Identify the drivers and CTQ metrics or service-level agreements (SLAs) in a CTQ tree
Explain the uses of CTQ trees in meeting customers' expectations

Published by

Positive learner ratings

Learners Courses

Earn credentials that matter: Anyone can say they’re learning. A CPD-accredited Alison Certificate proves you followed through.
Get an edge over others: Add your Certificate to your CV, LinkedIn, and Alison Profile to strengthen job applications and promotion opportunities.
Show you’re serious about growth: A Certificate signals initiative, commitment, and a willingness to keep learning; qualities employers actively look for.