Learning Outcomes

In this free course, you will learn how to:

• Define the principles of effective workplace communication
• Describe verbal and nonverbal communication techniques
• Apply active listening during workplace conversations and meetings
• Identify barriers that can reduce clarity and understanding in communication
• Outline the steps for handling difficult conversations
• Plan clear and organised workplace presentations as a manager
• Discuss techniques required to deliver presentations with confidence
• State the purpose of well-structured and productive meetings
• Compare communication methods for different workplace situations
• Illustrate confident and influential workplace communication
• Arrange meetings with clear goals and active participation
• Summarise communication skills for effective managers