Client-Centric Quality Engineering - Managing Customer Relations

Name: Client-Centric Quality Engineering - Managing Customer Relations
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Learn how to ensure customer satisfaction with the ISO 9001 quality management system (QMS) in this free online course.

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Learning Outcomes

In this free course, you will learn how to:

Analyze the role of a quality engineer in ensuring customer satisfaction
Identify the key functions of quality function deployment and the tools used to conduct customer analysis
Explain the contents of the integrated framework of customer satisfaction presented in the ISO 9001
Recognize the customer satisfaction requirements presented in the ISO 9001 standard
Recall how the PDCA cycle is implemented in an organization to satisfy customers
Describe the relationship between customer satisfaction and organizational success
Explain how to achieve the PCDQ in ensuring customer satisfaction

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