Learning Outcomes

In this free course, you will learn how to:

• Define ‘verbal’ and ‘non-verbal communication’
• Explain how to interpret nonverbal cues
• Summarise the importance of effective communication in building a positive work culture
• Evaluate the importance of anticipating the emotional condition of an audience and selecting appropriate media in planning a presentation
• Analyse strategies to arouse audience interest, build credibility and hold the audience's attention during a presentation
• Outline the techniques used in successful job interviews
• Explain how to improve clarity in verbal communication
• Recognise the significance of nonverbal communication and how it can complement, supplement or replace verbal messages
• List various communication styles