Learning Outcomes

In this free course, you will learn how to:

• Recognise the importance of writing effective emails
• Describe the qualities of a good email
• Outline the basics of composing meaningful, concise and polite emails
• Explain how to create an effective email signature
• Discuss the strategies used to manage your inbox
• Compare different types of email writing styles
• Identify the correct form of addressing someone in an email
• Discuss the safety aspects of conveying confidential information through email
• Compare the legal validity of an email with any other written document