Learning Outcomes

In this free course, you will learn how to:

• Explain the methods of professional communication
• Discuss the importance of email in written communication
• List and compare the types of emails
• Indicate the dos and don'ts of email writing
• Describe the formats of various types of email
• Recall the tips to write an email with confidence
• Establish the meaning and importance of taking notes
• Describe how to take notes
• Outline the standard format of a note
• Arrange your note points using indenting and numbering
• Summarise the key points of your notes
• Highlight the scope for using abbreviations and symbols in notes