Learning Outcomes

In this free course, you will learn how to:

• Identify barriers to effective oral communication
• Describe the elements of the oral communication process
• Explain the effective use of empathic listening
• Differentiate between situations requiring formal or informal feedback
• Determine when to use open-ended and closed questions during feedback events
• Analyse behaviours associated with four specific communication styles
• Recognise characteristics of the four personality types identified by the DiSC inventory
• Differentiate between the ‘5 Whys’ and the ‘Funnel’ information-gathering strategies
• Evaluate the appropriateness of self-disclosure during the oral communication process
• Relate the four areas of the ‘Johari Window’ to oral communication
• Identify major events that have influenced current generations