Basic Telephone Etiquette

This course is designed to help build your confidence when speaking on the phone. Learning basic telephone etiquette helps people convey messages clearly and politely. When you follow proper etiquette on the phone, you create a positive impression. This is important in both personal and professional settings.

In this course, you will learn practical skills for phone conversations, helping you build positive connections. You'll discover the steps involved in taking messages accurately. When a person speaks clearly and listens actively, they reduce the chances of confusion. This is especially important in a work environment where good business communication skills can help teamwork and productivity. This course will guide you through handling incoming calls from start to finish, and the process of making outgoing calls effectively. You’ll learn how to handle difficult calls or conversations, and ways to end a telephone call politely and professionally. These skills are valuable in any situation involving customer service, colleagues, or friends.

Finally, you will identify the differences in telephone communication responsibilities between a Receptionist, Personal Assistant, HR Manager and CEO and their duties, giving you insight into these roles. Ultimately, mastering basic telephone etiquette will enhance your essential workplace skills so enrol for free today!

Accessibility Note: This course has been created by autism advocate Chantal Woolridge. It uses both audio and visual parts to make sure it's easy to learn for everyone, including neurodiverse learners.