Basic Telephone Etiquette

Name: Basic Telephone Etiquette
Availability: InStock
Rating: 2.6 (230 reviews)

Master phone communication skills and boost your professionalism with this free online etiquette course.

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Learning Outcomes

In this free course, you will learn how to:

Explain effective telephone etiquette
Identify the steps in taking messages
Recognise the manner in which you answer a telephone call accurately based on suggestions
Discuss the process of incoming calls accurately based on suggestions
Discuss the process of outgoing calls accurately based on suggestions
Identify the ways to end a telephone call
Identify the differences between a Receptionist, Personal Assistant, CEO and a HR Manager and their duties

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