This free online course explains how to perform the roles and responsibilities of a property manager or landlord.

The demand for property management services has grown as the number of renters and investors in single-family renting homes increases. This property management course highlights the qualifications and traits required to become a property manager and identifies the services they offer. We begin by describing the relationship between landlords and property managers. We then lay out the relevant legal framework, investment structure, leases of premises and marketing and promotion strategy and methods. We also explain how to register property and provide numerous tactics you can use to attract and retain tenants.

This property management course then shows you how to determine a potential applicant's reliability and goes through the tenant application procedure. We study inventory management, rental contracts and check-in and check-out protocols. We discuss project management and cover rent collection, property inspection, maintenance, repair, tenancy renewal and return of the deposit. The course provides the communication and conflict management skills required to handle problematic tenants and other issues. We establish the significance of creating a positive first impression and maintaining customer satisfaction. The course explores the rent renewal process and demonstrates how to express gratitude to tenants.

The course covers property management rules and regulations such as the requirements for joining a ‘redress scheme’ and filing a complaint about a letting agency. We also discuss letting agent commissions and customer money security. We examine property assets and commercial real estate, such as multi-family and retail properties, and explain how to evaluate them to determine their worth. Finally, we lay out the career and investment possibilities available in the UK property market and explore tenant preferences for renting, generation rent and its impact on millennials and the rise of co-living. This property management course suits anyone who is searching for a career that matches their skills and energy and wants to own their own business. It also benefits landlords who want to manage their properties effectively.