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Claim your Discount!This is to verify that KAREN CABAL has completed the course Managing Customers Using Technology on Alison.
Alison ID: 27356593
Course Completed: Managing Customers Using Technology
Date of Completion: 20th November 2025
Email: [email protected]
Total Study Time: 0h 44m
Alison courses requires at least
80% to pass the final assessment
CPD approved learning hours
completed through this course
Learn about customer relationship management to grow your business.
This online course Managing Customers Using Technology will introduce you to customer relationship management (CRM) and how it can help your business grow. You will learn how CRM technology can let you manage customers on the go. You will also learn about nurturing your customers and the importance of replying to customer queries and requests in a reasonable time.
The course starts off with introducing you to Customer Relationship Management (CRM) fundamentals and why the customer must be at the centre of any business. You will learn about the four stages of CRM and what is involved in each of the stages.
In the second module you will learn about campaign management, what it is for and how it can help your business. You will learn about leveraging technology to add value to your customers' experience and how technology can enable your corporate strategy. You will learn about managing your customers' expectations of your response time.
This free Alison course will be of great interest to small businesses, start-ups and entrepreneurs looking for effective ways to manage customer relationships.
