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Your Learner Verification

This is to verify that Kevin Boucher has completed the course Diploma in Information Technology Support and Security on Alison.

Kevin Boucher

Alison ID: 24829168

Course Completed: Diploma in Information Technology Support and Security

Date of Completion: 13th January 2026

Email: [email protected]

Total Study Time: 5h 13m

Final Assessment Score:

Alison courses requires at least
80% to pass the final assessment

96%
CPD Hours Completed:

CPD approved learning hours
completed through this course

4-6h

Course Information

Develop IT support, cybersecurity, and troubleshooting skills for career advancement with this free online course.

Are you ready to launch a rewarding career in IT support and security? The demand for skilled professionals is growing as businesses rely on secure and efficient technology. Many struggle with system failures, cyber threats, and network issues, making expert IT support essential. This information technology course equips you with the knowledge to keep systems running and data secure.

You will develop hands-on skills in troubleshooting, network security, and cloud management while mastering essential IT infrastructure and operating systems. From preventing cyber threats to handling remote IT support, this course prepares you for real-world challenges. Learn best practices in IT ethics, automation, and scripting to enhance efficiency and ensure smooth operations in any organisation.

With a strong focus on problem-solving and security, this course trains you to manage IT environments effectively. You will gain expertise in hardware, software, and virtualisation, ensuring seamless user experiences. The authors generated this text in part with GPT-4o, OpenAI’s large-scale language-generation model. Upon generating draft language, the authors and subject matter experts reviewed, edited, and revised the text to ensure it reflected accurate expertise and met high pedagogical standards. This course content was created in partnership with Tyler Ker, a System Analyst. For more information on our subject matter expert, visit https://www.linkedin.com/in/tyler-ker-6b5548a2/. Enrol today and take the next step in your IT career.

Modules Completed

Module 1: IT Support Fundamentals
Module 2: Information Technology Security
Module 3: Prevention and Response in IT Security
Module 4: Networking in ICT
Module 5: Interim Assessment 1 - Diploma in Information Technology Support and Security
Module 6: Hardware and Peripherals
Module 7: Software Management and OS Troubleshooting
Module 8: Troubleshooting and Problem Solving
Module 9: Remote Technology Solutions
Module 10: Interim Assessment 2 - Diploma in Information Technology Support and Security
Module 11: Cloud Computing and Virtualisation
Module 12: IT Professionalism, Ethics, and Automation
Module 13: Course assessment

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