

Gwatane Eric Mphoreng | Customer Service/Data Capturing
Johannesburg, Gauteng, South Africa
Languages I know
I am a dependable and hardworking individual and my qualifications match the experience and skills required by this position. I have three y... Read more
I am a dependable and hardworking individual and my qualifications match the experience and skills required by this position. I have three years of experience working as a labourer and I am familiar with the various tools used in this profession. I have great hand-eye coordination and I can learn new jobs quickly. I am a focused, goal-driven and enthusiastic Customer Service Consultant/Data Capturer for Kapsch TrafficCom-ZA. I am eager to exercise my industry experience to gain more technical skills in a challenging work environment while contributing to meet deadlines and produce deliverables expected of me. I enjoy working with and being part of a successful productive team, Have the ability to adapt to varying requirements whilst working under pressure. Handle multiple tasks in a solution driven environment. Naturally possess excellent interpersonal communication and negotiation skills, manage work relationships very well. I am equipped to respect and follow business constraints and to implement a framework for tests to identify defects in shortest fractions of time meeting the main strategic objectives. Read less
I am a dependable and hardworking individual and my qualifications match the experience and skills required by this position. I have three years of experience working as a labourer and I am familiar with the various tools used in this profession. I have great hand-eye coordination and I can learn ne... Read more
I am a dependable and hardworking individual and my qualifications match the experience and skills required by this position. I have three years of experience working as a labourer and I am familiar with the various tools used in this profession. I have great hand-eye coordination and I can learn new jobs quickly. I am a focused, goal-driven and enthusiastic Customer Service Consultant/Data Capturer for Kapsch TrafficCom-ZA. I am eager to exercise my industry experience to gain more technical skills in a challenging work environment while contributing to meet deadlines and produce deliverables expected of me. I enjoy working with and being part of a successful productive team, Have the ability to adapt to varying requirements whilst working under pressure. Handle multiple tasks in a solution driven environment. Naturally possess excellent interpersonal communication and negotiation skills, manage work relationships very well. I am equipped to respect and follow business constraints and to implement a framework for tests to identify defects in shortest fractions of time meeting the main strategic objectives. Read less
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Language Proficiency
- English: Native
- Sotho (Northern): Native
- Sesotho: Fluent
- Zulu: Proficient
- Tswana: Native
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Work Experience
M V Operator - Data Capture Clerk
Kapsch Traffic Company
South Africa
My Responsibilities
· Manually reviewing and validating each transaction of vehicles license plate numbers. Adhere to set product... Read more
· Manually reviewing and validating each transaction of vehicles license plate numbers. Adhere to set productivity targets of the day. Read less
· Manually reviewing and validating each transaction of vehicles license plate numbers. Adhere to set productivity targets of the day.
· Manually reviewing and validating each transaction of vehicles license plate numbers. Adhere to set productivity targets of the day. Read less
10 years
Oct 2014 - Oct 2024
Oct 2014 - Oct 2024
Customer Service Consultant(2IC)
Kapsch Traffic Company
South Africa
My Responsibilities
· Manage difficult customer interactions, negotiate, and overcome resistance from client. Processing payments... Read more
· Manage difficult customer interactions, negotiate, and overcome resistance from client. Processing payments and banking of daily takings. Attend to customer queries and complaints, Staff scheduling and management. Read less
· Manage difficult customer interactions, negotiate, and overcome resistance from client. Processing payments and banking of daily takings. Attend to customer queries and complaints, Staff scheduling and management... Read more
· Manage difficult customer interactions, negotiate, and overcome resistance from client. Processing payments and banking of daily takings. Attend to customer queries and complaints, Staff scheduling and management. Read less
Skills developed in this experience
Management Business Management CPR First Aid +1 more
3 years 7 months
Feb 2011 - Sep 2014
Feb 2011 - Sep 2014
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Educational Experience
Certificate
Mind the Gap, South Africa
2018-2019
My Course and Activities
Customer Journey Skills
Customer Journey Skills Read less
Customer Journey Skills
Customer Journey Skills Read less
National Senior Certificate
Sebetsa-o-tholemoputso S.S, South Africa
1995-1999
My Course and Activities
Customer Journey Skills
Customer Journey Skills Read less
Customer Journey Skills
Customer Journey Skills Read less
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Language Proficiency
- English: Native
- Sotho (Northern): Native
- Sesotho: Fluent
- Zulu: Proficient
- Tswana: Native
Save
Work Experience
M V Operator - Data Capture Clerk
Kapsch Traffic Company
South Africa
My Responsibilities
· Manually reviewing and validating each transaction of vehicles license plate numbers. Adhere to set product... Read more
· Manually reviewing and validating each transaction of vehicles license plate numbers. Adhere to set productivity targets of the day. Read less
· Manually reviewing and validating each transaction of vehicles license plate numbers. Adhere to set productivity targets of the day.
· Manually reviewing and validating each transaction of vehicles license plate numbers. Adhere to set productivity targets of the day. Read less
10 years
Oct 2014 - Oct 2024
Oct 2014 - Oct 2024
Customer Service Consultant(2IC)
Kapsch Traffic Company
South Africa
My Responsibilities
· Manage difficult customer interactions, negotiate, and overcome resistance from client. Processing payments... Read more
· Manage difficult customer interactions, negotiate, and overcome resistance from client. Processing payments and banking of daily takings. Attend to customer queries and complaints, Staff scheduling and management. Read less
· Manage difficult customer interactions, negotiate, and overcome resistance from client. Processing payments and banking of daily takings. Attend to customer queries and complaints, Staff scheduling and management... Read more
· Manage difficult customer interactions, negotiate, and overcome resistance from client. Processing payments and banking of daily takings. Attend to customer queries and complaints, Staff scheduling and management. Read less
Skills developed in this experience
Management Business Management CPR First Aid +1 more
3 years 7 months
Feb 2011 - Sep 2014
Feb 2011 - Sep 2014
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Educational Experience
Certificate
Mind the Gap, South Africa
2018-2019
My Course and Activities
Customer Journey Skills
Customer Journey Skills Read less
Customer Journey Skills
Customer Journey Skills Read less
National Senior Certificate
Sebetsa-o-tholemoputso S.S, South Africa
1995-1999
My Course and Activities
Customer Journey Skills
Customer Journey Skills Read less
Customer Journey Skills
Customer Journey Skills Read less
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Skills I Possess
Management Acquired from the course "Diploma in Human Resources (HR)"
Business Management Acquired from the course "Business Management Essentials"
Human Resources Acquired from the course "Diploma in Human Resources (HR)"
Conflict Management Acquired from the course "Diploma in Human Resources (HR)"
Employment Law Acquired from the course "Diploma in Human Resources (HR)"
Human Resource Management Acquired from the course "Diploma in Human Resources (HR)"
Employee Engagement Acquired from the course "Diploma in Human Resources (HR)"
Business Administration Apprenticeships Acquired from the course "Diploma in Human Resources (HR)"
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Additional Certificates
Apr 2025
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Interests & Hobbies
Reading Sports & Fitness Baking / Cooking
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