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Gwatane Eric Mphoreng

Gwatane Eric Mphoreng | Customer Service/Data Capturing

Johannesburg, Gauteng, South Africa

I am a dependable and hardworking individual and my qualifications match the experience and skills required by this position. I have three years of experience working as a labourer and I am familiar with the various tools used in this profession. I have great hand-eye coordination and I can learn ne... Read more

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Language Proficiency

  • English: Native
  • Sotho (Northern): Native
  • Sesotho: Fluent
  • Zulu: Proficient
  • Tswana: Native
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Work Experience

M V Operator - Data Capture Clerk

Kapsch Traffic Company

South Africa

My Responsibilities
·       Manually reviewing and validating each transaction of vehicles license plate numbers. Adhere to set productivity targets of the day.
10 years
Oct 2014 - Oct 2024

Customer Service Consultant(2IC)

Kapsch Traffic Company

South Africa

My Responsibilities
·       Manage difficult customer interactions, negotiate, and overcome resistance from client. Processing payments and banking of daily takings. Attend to customer queries and complaints, Staff scheduling and management... Read more

Skills developed in this experience
Management Business Management CPR First Aid +1 more
3 years 7 months
Feb 2011 - Sep 2014
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Educational Experience

Certificate

Mind the Gap, South Africa
2018-2019
My Course and Activities
Customer Journey Skills 

National Senior Certificate

Sebetsa-o-tholemoputso S.S, South Africa
1995-1999
My Course and Activities
Customer Journey Skills 
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Language Proficiency

  • English: Native
  • Sotho (Northern): Native
  • Sesotho: Fluent
  • Zulu: Proficient
  • Tswana: Native
Save

Work Experience

M V Operator - Data Capture Clerk

Kapsch Traffic Company

South Africa

My Responsibilities
·       Manually reviewing and validating each transaction of vehicles license plate numbers. Adhere to set productivity targets of the day.
10 years
Oct 2014 - Oct 2024

Customer Service Consultant(2IC)

Kapsch Traffic Company

South Africa

My Responsibilities
·       Manage difficult customer interactions, negotiate, and overcome resistance from client. Processing payments and banking of daily takings. Attend to customer queries and complaints, Staff scheduling and management... Read more

Skills developed in this experience
Management Business Management CPR First Aid +1 more
3 years 7 months
Feb 2011 - Sep 2014
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Educational Experience

Certificate

Mind the Gap, South Africa
2018-2019
My Course and Activities
Customer Journey Skills 

National Senior Certificate

Sebetsa-o-tholemoputso S.S, South Africa
1995-1999
My Course and Activities
Customer Journey Skills 
Save

Recommendations Received

+ Recommend Gwatane Eric

No recommendations

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Skills I Possess

Management Acquired from the course "Diploma in Human Resources (HR)"
Business Management Acquired from the course "Business Management Essentials"
Human Resources Acquired from the course "Diploma in Human Resources (HR)"
Conflict Management Acquired from the course "Diploma in Human Resources (HR)"
Employment Law Acquired from the course "Diploma in Human Resources (HR)"
Human Resource Management Acquired from the course "Diploma in Human Resources (HR)"
Employee Engagement Acquired from the course "Diploma in Human Resources (HR)"
Business Administration Apprenticeships Acquired from the course "Diploma in Human Resources (HR)"
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Additional Certificates

Apr 2025

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Interests & Hobbies

Reading Sports & Fitness Baking / Cooking
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