Partnership and Support: Collaborate with internal and external partners to achieve shared goals, manage vendor relationships, and ensure smooth operations. This includes strategizing with leadership, coordinating resources, and supporting various teams (Training, WFM, Quality). Vendor Management: Act as a liaison between internal stakeholders and external vendors, handling escalations, project intake, and ongoing support. This involves weekly vendor calls, KPI monitoring, action plan management, and audits. Ensure alignment with company policies and procedures. Training: Develop and deliver training programs for internal and outsourced staff, covering curriculum development, credential management, trainer certification, and policy communication. Additionally, oversee Knowledge base management and improvements. Read less